Refund Policy

Digital streaming access is provisioned as soon as payment clears. Please read this before you buy.

When we refund

• Duplicate charges caused by our system.
• A term that could not be activated within 24 hours of a successful payment for reasons on our side.
• A charge we agree, in writing, was unauthorised.

When we do not refund

• Change of mind after credentials have been issued and used.
• Device or home-network problems outside our control.
• Catalogue changes that stay within the category descriptions on this site.
• Expired trials.

How to ask

Open a ticket from the contact page with the order id from My service. Finance admins handle refunds. Chargebacks opened without first writing to us may result in closure of the account.