Support
Questions
Short answers. Setup detail lives under Setup and Apps. Billing disputes go through Contact so a person sees them.
What am I actually buying?
A prepaid, time-limited streaming subscription from Tele-Tech Services LLC. After payment we issue a username and password. You install a player app of your choice and sign in. There is no hardware in the post and no rolling contract.
Which devices work?
Works on Smart TVs, Fire TV, Android, iOS, MAG & Computers [Mac n Win]. Google TV, many Samsung and LG sets, Fire TV / Fire Stick, Android phones and boxes, iPhone and iPad, Windows and Mac, MAG-style boxes, and a browser via the web player. The limit is simultaneous connections, not how many apps you install.
Do I need a VPN?
Not for TeleTech to function. Use a VPN only if your own network or country filters the player. Our checkout may refuse known anonymised networks when that fraud control is on.
Can two rooms watch at once?
Only on Dual (2) or Family (3) terms. A standard plan is one active screen. Signing in on a second device will kick the first or fail.
Does the plan renew by itself?
No. Every term is prepaid. We remind you seven days before expiry on My service. Nothing is taken again unless you check out.
How fast do I get access?
When an enabled payment method reports success, credentials appear on My service immediately. Bank transfers wait until they clear — except on this demonstration storefront, where they are auto-cleared so you can see the flow.
Is this the same as a cable or satellite contract?
No. We are an independent streaming retailer. We do not operate a licensed terrestrial or satellite network and we do not put another company’s channel marks on this website.
How do refunds work?
Duplicate charges and activation failures on our side are refunded. Change of mind after credentials have been used is not. The full rule is on the Refund Policy page.
Can I try before I pay?
Yes — one 6-hour trial per household, after a 0.01 verification that we refund. We match email, phone, device and network so the same person cannot claim it twice.
Which player should I install?
TiviMate on Android TV, IPTV Smarters Pro if you need the widest device list, OTT Navigator on a phone. Guides are under Setup and Apps in the header.