Setup · 5 min
Common issues
Empty guide, expired term, kicked second screen, and a player that will not open.
Empty guide or “authentication failed”
Copy the portal URL again from My service — a trailing slash or a space from a messenger paste is the usual fault. Confirm the term has not expired. Trials die at 6 hours exactly.
I got kicked off the lounge TV
A second device signed in on a one-connection plan. Sign out of the phone, or upgrade to Dual / Family.
The app crashes on open
Clear the player cache (Android: Settings → Apps → the player → Storage). Reinstall only after that. Do not factory-reset the stick for a player crash.
EPG times are wrong
Set the player timezone to the same zone as the storefront region you bought — US/Eastern or US/Pacific for US terms, Europe/London for UK, a CET city for EU.